PRIVACY POLICY: SMAXTEC SOFTWARE (WEB & APP VERSION)

smaXtec animal care GmbH (hereinafter referred to as smaXtec) handles the personal data of its customers with great care. The following privacy policy is intended to give you an overview of how smaXtec uses the personal data of its customers and business partners and the measures smaXtec takes to protect such personal data.

 1. COLLECTING, USING AND PROCESSING PERSONAL DATA:

smaXtec collects and processes personal data only to the extent that the data is needed to fulfil the contract concluded with you or if you give your consent to the collection of data. Personal data provided by you will not be used, processed or disclosed beyond the permissible scope provided by law or beyond the scope of your declaration of consent. We will only disclose your personal data to third parties if we are required and/or entitled to do so by law, official or court orders, or by virtue of an order placed by you.

The data about you that is to be stored by us within the scope of performing the contract include contact details (name, address, electronic contact details), customer information (data on the contractual relationship and customer contacts), operational information (data on the operation managed by you including the data collected by the smaXtec system), geolocation information (location of the business) and financial information (data concerning the billing and payment of services we provide to you). Odoo is used to process this data (details on Odoo data protection can be found here).In addition, the app will automatically transmit data during the communication with our server; this data is stored by the server in what is known as log files and includes: the type of mobile terminal, the operating system used, language used, technical information about the terminal used, data and time of the request, IP address, mobile number and device number, current geographic coordinates of the mobile terminal, user names, plus first and family names. To improve our services, we use Segment, Google Analytics and Google Firebase which provide us with additional data about the user behaviour.

For more information on these services please refer to https://segment.com/legal/privacy/  (Segment). https://firebase.google.com/docs/cloud-messaging/understand-delivery  (Google Firebase for Cloud Messaging) and https://firebase.google.com/docs/analytics  (Google Analytics).

 In addition, we use the following tools to improve our services & communication with customers:

Matomo

This website uses the open source web analytics service Matomo, (formerly Piwik). Matomo sets so-called ‘cookies’. The information generated by the cookie about the use of this website is stored exclusively on the server operated by our agency. The IP address is anonymized before storage.

Matomo cookies remain on your terminal device until you delete them. The information generated by the cookie about the use of this website is only visible to our agency (host of our website) and us. We have concluded a GDPR-compliant order processing contract with the agency.

 If you do not want your visits on our website to be tracked, you can enable the ‘Do not track’ option in your browser and Matomo will not collect any data from you. By clicking this button, you can disable the visit statistics from you. The opt-out must be reactivated when you visit our site again.

You can find the Matomo privacy policy here: https://matomo.org/privacy-policy/

Legal basis for the use of the above tools: Art. 6 para. 1 lit. f GDPR (legitimate interest of the website operator).

Any changes of our Privacy Statement will be published on this site. This means that you can find out at any time which data we save and how we collect and use it.

Your personal data will be deleted if the data is no longer required to fulfil the purpose pursued with its storage, if you claim for their deletion and statutory storage obligations do not contradict your request, or if other legal reasons prevent any further storage.

smaXtec shall store your data securely and make all precautions necessary to protect the data from loss, misuse or alteration. Please note, however, that you are obliged to carry out regular backups of your data when you use the services provided by smaXtec, as smaXtec is unable to offer a full guarantee against data loss.

 2. DURATION OF PROCESSING, TRANSFER OF PERSONAL DATA:

smaXtec stores your personal data for the duration of the contract concluded with you and for six months after termination of the contract. Accounting data and data about contract fulfillment are stored for the duration of the statutory retention period of seven years.

After the specified deadlines have expired, personal data will be deleted. Operating data can also be deleted through complete anonymization, which makes it impossible to draw any conclusions about the person or company of the person concerned.

Personal data will not be passed on to third parties, except for contract processors or, exclusively for the purpose of fulfilling the contract, to companies affiliated with smaXtec (subsidiaries and sales companies). If you have given us your express consent and order, we will pass on your data to your service providers, in particular veterinarians and suppliers. Completely anonymized operating data can be used by smaXtec for the purposes of further developing the software and for research purposes and passed on to third parties.

 3. RIGHTS OF THE DATA SUBJECT:

You have the possibility at any time to request a correction or the deletion of personal data concerning you, to raise an objection to the processing of your personal data or to revoke a given consent to data processing. In this case, please inform us of your wish by e-mail or letter to

smaXtec animal care GmbH,

Sandgasse 36/2, A-8010 Graz,

Email: info@smaxtec.com

 Please also use these channels to contact us if you would like to know if and which data we have collected about you. We shall make every effort to meet your request for information promptly and in any case within the statutory deadlines.In the case of a complaint concerning our handling of personal data, you may, at any time, contact the relevant regulatory body, the Austrian data protection authorities at www.dsb.gv.at.

 4. CONSULTATION OF PROCESSORS:

smaXtec animal care GmbH stores personal data in the computing centres of commissioned processors. If the storage location is outside the European Union, standard contractual provisions have been concluded with these contracted processors, as well as with other third parties located outside the EU, to whom the data is disclosed with your consent, in order to guarantee an appropriate level of data protection. Storage in countries outside the EU may also take place in those countries for which a decision by the EU Commission on an adequate level of data protection exists.

 5. CUSTOMER NEWSLETTER:

By registering for the smaXtec software applications, you automatically agree to receiving electronic news (Newsletter) in which we provide important information about the use of the software applications (e.g. updates, new features, etc.). If you no longer wish to receive news from us (this also includes product-relevant information), you can withdraw your consent at any time, with a note by e-mail or letter being sufficient for this purpose. It goes without saying that we include an unsubscribe link in each Newsletter.